Question 1

How does per-camera pricing work?

Accepted Answer

You pay a monthly fee for each active camera on your account. The Free plan covers 1 camera at no cost. Standard and Pro plans are priced per camera per month, with annual billing saving you roughly 17%.

Question 2

What's the difference between Standard and Pro?

Accepted Answer

Standard includes embedding, custom logos, recording, forwarding, and email support — ideal for basic streaming needs. Pro adds audio support, time-lapse, domain lock, scheduling, firewall IP filtering, low latency, and snapshots — designed for professional deployments that need advanced control.

Question 3

What camera brands are supported?

Accepted Answer

PanoraCast works with any IP camera that supports RTSP or RTMP protocols. We have setup templates for 16+ brands including Hikvision, Dahua, Reolink, Amcrest, Axis, Uniview, Vivotek, Hanwha, Bosch, and more.

Question 4

Is recording included or does it cost extra?

Accepted Answer

Video recording (DVR) is included in Standard and Pro plans at no extra cost. Many competitors charge $12-$36/month extra per camera for storage — with PanoraCast, recording is bundled in. Enterprise plans offer extended custom retention.

Question 5

What is the streaming latency?

Accepted Answer

PanoraCast uses HLS (HTTP Live Streaming) which typically has 3-5 seconds of latency. This is ideal for monitoring, webcams, and most live streaming use cases. Pro plans include a low latency player option. Sub-second latency via WebRTC is planned for a future release.

Question 6

Can I embed the player on my website?

Accepted Answer

Yes! Standard and Pro plans include the embeddable iframe player. Simply copy the embed code from your dashboard and paste it into any HTML page. The player is fully responsive and works on all modern browsers and devices. Pro plans add domain lock for secure embedding.

Question 7

Is there a free plan?

Accepted Answer

Yes, the Free plan lets you connect 1 camera with full HD streaming, a public camera page, and basic viewer count — no credit card required, no time limit. It's a permanent free tier, not a trial. Upgrade to Standard or Pro when you need more features or cameras.

Question 8

Can I upgrade or downgrade at any time?

Accepted Answer

Absolutely. You can add or remove cameras, switch between Standard and Pro, or toggle between monthly and annual billing at any time from your dashboard. Downgrades take effect at the end of your current billing period. No cancellation fees, no lock-in contracts.

Question 9

How does annual billing save money?

Accepted Answer

Annual billing gives you 2 months free compared to monthly billing — that's roughly 17% savings. You pay for 10 months and get 12 months of service. You can switch to annual billing from your dashboard at any time.

Question 10

What happens if my camera goes offline?

Accepted Answer

PanoraCast automatically detects stream interruptions and reconnects when the camera comes back online. The player shows an 'Offline' state to viewers during downtime with automatic retry. All plans include infinite auto-reconnect.

Question 11

Do you offer stream forwarding?

Accepted Answer

Yes, Standard and Pro plans include stream forwarding to YouTube Live, Facebook Live, Twitch, and any custom RTMP endpoint — up to 5 targets per camera. Your camera streams to PanoraCast once, and we relay to multiple platforms simultaneously.

Question 12

Can I have cameras on different plans?

Accepted Answer

Yes! Each camera has its own independent plan. You can mix free, Standard, and Pro cameras on the same account. This gives you full flexibility to only pay for the features each camera needs.

Question 13

What happens when I downgrade a camera?

Accepted Answer

When you downgrade a camera, it immediately reverts to the lower tier's feature limits. Any existing recordings are kept until their natural expiry — we never delete your data on downgrade. You'll see a prorated credit on your next invoice.

Simple, per-camera pricing

Free

Standard

Pro

Enterprise

Full feature comparison

Common Questions

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